Manchester Sightseeing Tours Privacy Policy

Privacy Policy

We respect the privacy of every individual who visits the Internet Website located at www.manchestersightseeingtours.com or www.manchestersightseeingtours.digitickets.co.uk (the “Site(s)”).

In visiting the Site in order to deal with us you may provide us with personal information about yourself. The purpose of this statement is to set out the principles governing our use of personal information that we may obtain about you as a result of you using the Site. By using the Site you consent to the use of your personal data in accordance with the terms of this Policy.

1. “Us”, “we” or “our” means Manchester Sightseeing Tours Ltd and any of its subsidiaries and related companies.
2. “Personal data” means information relating to you which may be collected or created, or may have been collected or created in the course of or as a result of your use of the Site.

Collection and use of personal data

1. We are committed to following policies which protect your privacy and comply with the EU General Data Protection Regulation Act 2018 (GDPR) in respect of personal data. We will only process personal data about you for specified and lawful purposes and any personal data which we obtain will be processed fairly, lawfully and out of “contractual necessity” where processing is necessary for the performance of a contract or to take steps to enter into a contract.
2. We collect personal data via the Site for legitimate use as necessary for conducting our business. In particular we may collect personal data from you through the Site when you register for events, order or request publications, services or other information from the Site or when you contact us for further information via the Site. The personal data which we collect will be processed for the purpose of fulfilling such requests or orders where consent has been given.
3. We may, from time to time, send you further information relating to our products, events or services which we feel may be of interest to you, where you have given us consent to do so. You may notify us at any time if you wish to cease receiving this further information by contacting us on manchestersightseeing.co.uk

Use of Cookies

1. When you visit the Site, we may collect information about you which may not personally identify you but which may be helpful for improving the operation of the Site. Such information may be collected through “traffic data” and may entail the use of “cookies”, “IP addresses” or other numeric codes used to identify your computer.
2. The servers hosting the Site automatically record certain information about you when you use the Site, including details of your domain name, IP address, operating system and browser. We may use this information to understand who has seen which pages in order that we can monitor and improve our Site. We may use cookies or other similar text files or programs when you visit certain parts of the Sites. A cookie is a small file which is sent to your browser and helps us to understand your use of the Site and enables you to access, navigate and use the information and services provided on the Site. You have the right to prevent the use of cookies. For information about blocking the use of cookies, please refer to the instructions/help screen on your Internet browser. Please note that if you block cookies you may not be able to access certain online information or services provided on the Site.

Accuracy and security

1. If you believe that any of the personal data that we hold about you is incorrect please notify us on www.manchestersightseeing.co.uk
2. The Site may contain hypertext links to external websites. We are not responsible for and accept no liability in relation to these websites or their contents. You should read any applicable privacy policy on any such website.

Your rights

1. We will take all reasonable steps to retain personal data only for the duration of the purpose for which it was obtained. The maximum retention period is 7 years, to comply with legal objectives.  When that period has expired or when requested by you to do so, we will delete personal information from current operational systems where it is no longer required. In limited circumstances we may need to continue to hold some details about you after your relationship with us has ended, for example for legal and regulatory reasons.
2. You have the right to receive certain information from us about the personal data as set out in the GDPR Act 2018 that we hold about you.  In certain circumstances you are also entitled to object to the processing of your personal data and have certain rights of access, rectification and/or removal of your personal data. To exercise these rights you should write to us at: Manchester Sightseeing Tours Ltd, Data Protection Officer, Chapel House, 1 Borough Road, Altrincham, Cheshire, WA15 9RA.
3. You have the right to complain to the ICO should you think that your personal data is not being handled correctly.

Changes to our Internet Privacy Policy

Any changes to this Internet Privacy Policy will be posted here, so please check our Internet Privacy Policy each time you visit the Site.

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Manchester Sightseeing Tours. References to "our Website" or "the Website" are to manchestersightseeingtours.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Manchester Sightseeing Tours
Chapel House, Borough Road, Altrincham, Cheshire
WA15 9RA

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.